Shipping & Returns Policy

 Below you can find all the details regarding Shipping and Returns/Exchanges. Feel free to reach us if you have any question.

 

Shipping Policy

You'll receive a shipping confirmation by email once your order has been packed and delivered to the shipping service.

We use the Portuguese Postal Services (CTT), FedEx Express or UPS Express Saver. In case of international orders, you will receive a tracking code by email to follow up on your package.

 

Important notes:

  • Please allow up to one or two weeks for order processing, in case the item is not fully re-stocked or it was purchased during a discount campaign.
    • In case you need the item with urgency, please let us know and we will do our best to find a solution for you!
  • You may be required to pay additional fees upon receipt of your parcel. This will depend on the destination country and are not included on the shipping cost.
  • The shipping costs above do not include insurance against delays or loss during shipping, and we are not responsible for any delays or loss of your package due to the shipping provider service.

  

Shipping Rates

 

 

We offer FREE SHIPPING (no code needed) in all orders over 170€ / $205*/ £146*!

 

  • Please note that the threshold for free shipping of 205 USD and 146 GPB may vary depending on the exchange rate. The value that is fixed is always the 170€.
  • International free shipping orders are processed with UPS Express Saver or FedEx Express priority services.

 

In the case your order is less than 170€ in total, these are the tariff rates that we have for you:

 

Destination Shipping Rate
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Portugal (Domestic)

Without tracking - CTT Azul: 3€

With tracking:

  • CTT Expresso: 9€
  • CTT Registado: 5€
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Europe

Standard with tracking - CTT Azul: 9€

Priority with tracking - FedEx Express: 15€

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United Kingdom

Shipping to UK is only available only for orders over 150€:

Priority with tracking - FedEx Express: 16€

Please note that you will be required to pay for the VAT, customs and handling fees once you receive your package! 

 

Recommendation for orders below 150€:

Since 1st July and with Brexit, the VAT rules have changed across EU and UK. 

We are waiting to receive our VAT registration in UK so that we can ship orders below 150€ to the UK.

Until then you can buy from us through our Etsy shop, regardless of the order value. 

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Australia & New Zealand

Standard with tracking - CTT Azul: 15€

Priority with tracking - FedEx Express: 25€

    ~~~~~~~~
    United States of America

    Standard with tracking - CTT Azul: 12€

    Priority with tracking - FedEx Express: 18€

      ~~~~~~~~
      Canada

      Standard with tracking - CTT Azul: 13€

      Priority with tracking - FedEx Express: 18€

        ~~~~~~~~
        Rest of the World

        Priority with tracking - FedEx Express: 25€

           

           

           

          Returns & Exchanges Policy

          If you'd like to return or exchange an order, send us an email to hello@unwind.studio. Shipping costs on returns are not covered. Refunds happen upon receipt. All orders are quality checked, carefully packed and shipped. In the unfortunate event that orders are damaged in transit, please let us know and send us also photo documentation. 

           

          • We accept returns if the item is still in brand new conditions. For returns please contact us within 14 days of receiving the item.
          • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
          • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
          • Several types of goods are exempt from being returned. These are: gift cards, downloadable patterns and custom canvases.

           

          Refunds (if applicable) 

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

           

          Late or missing refunds (if applicable) 

          If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
          Next contact your bank. There is often some processing time before a refund is posted. 
          If you’ve done all of this and you still have not received your refund yet, please contact us at hello@unwind.studio.